Billing Terms and Conditions

Billing Terms and Conditions

Last updated: July 21, 2026

At BrickRoyal® (operated by JIDUODUO CO., LIMITED), we strive to provide our customers with a seamless, secure, and transparent billing process. We understand the importance of clear terms and conditions regarding financial transactions, and we want to ensure you have all the necessary information to make informed purchasing decisions. Please review our Billing Terms and Conditions carefully.

1. Accepted Payment Methods

We accept a variety of secure payment methods to accommodate your preferences. You can complete payments using major credit and debit cards, including Visa, Mastercard, and American Express. We also support trusted online checkout platforms such as PayPal and Apple Pay. All payment transactions on our website are fully encrypted and processed through secure gateway providers to safeguard your financial information.

2. Order Confirmation

Once you successfully place an order on our website, you will instantly receive an automated order confirmation email. This email contains detailed purchase information, including ordered building block sets, product quantities, total payment amounts, shipping fees, and delivery addresses. Please review this confirmation carefully to verify that all details are accurate, and contact our support team immediately if any errors are found.

3. Payment Authorization

By placing an order with BrickRoyal®, you legally authorize us to charge your designated payment method for the total amount of your order, including product prices, shipping costs, and any applicable taxes or service fees. This authorization confirms your binding agreement to the purchase terms and your financial responsibility for the full payment of the order.

4. Order Cancellation & Processing

If you need to cancel your order, please contact our customer support team as soon as possible. We support free order cancellation before the order has been processed and dispatched from our warehouse. Once an order enters the logistics fulfillment stage, it can no longer be canceled directly. If your cancellation request is successfully confirmed prior to shipment, we will initiate a refund to your original payment channel. Please allow 7–10 business days for the refund to be processed and reflected in your account, subject to the settlement policies of your financial institution.

5. Refund Rules

All refund eligibility criteria, applicable scenarios, and processing workflows are strictly governed by our official Return & Refund Policy. Please refer to our Return & Refund Policy page for comprehensive details regarding refund standards and qualification requirements.

6. Disputes and Chargebacks

In the event of any order disputes, transaction questions, or dissatisfaction with our products and services, we strongly encourage you to contact our customer support team first so we can investigate and resolve the issue. We are committed to handling all customer concerns fairly, efficiently, and professionally. Note: Initiating unauthorized chargebacks or payment disputes with your bank or payment provider without prior communication with our support team may result in order processing delays, account restrictions, and additional administrative fees borne by the customer.

7. Updating Billing Information

You are responsible for ensuring that your billing and account information is accurate and up to date. If you need to update your billing details, credit card information, or shipping address, please log in to your BrickRoyal account to complete the modifications independently before your order is shipped. Maintaining accurate information ensures error-free payment verification and smooth, uninterrupted logistics delivery.

Customer Support & Billing Inquiries

If you have any questions, doubts, or need further clarification regarding our billing terms or payment rules, please feel free to reach out to our professional customer support team:

• Email: support@brickroyal.com

• Company Address: 2601, 26/F, Delta House, No. 3 On Yiu Street, Shatin, New Territories, Hong Kong SAR

Thank you for choosing BrickRoyal®. We appreciate your trust and look forward to providing you with premium building block products and exceptional service!