BrickRoyal — Shipping Policy

Last updated: 9 August 2026

At BrickRoyal, we aim to provide reliable, transparent and efficient worldwide delivery for premium building block sets.

This Shipping Policy explains how we process, ship and deliver your orders. It should be read together with our Return & Refund Policy, which explains your rights regarding cancellations, returns and refunds.

1. Shipping Overview

Item	Details
Shipping coverage	United States currently available
Shipping method	International standard shipping
Shipping fee	Free shipping on all orders
Processing time	1–3 business days after payment confirmation
Tracking	Available for all shipped orders
Estimated delivery	10–20 business days

As BrickRoyal expands into additional markets, shipping fees or oversized‑item surcharges may apply to certain large‑volume products.

Any applicable shipping charges will always be displayed clearly on the product page and at checkout before payment.

2. Shipping Coverage & Carriers

We currently provide shipping services to customers in the United States. Additional countries and regions will be opened as our business grows.

We cooperate with trusted international logistics providers including 4PX, USPS and other qualified cross‑border carriers.

The carrier for your order will be selected based on destination, product size, shipping route and service availability, to balance delivery speed, tracking performance and reliability.

3. Order Processing Time

Order Type	Processing Time
Standard orders	Dispatched within 1–3 business days after payment confirmation
Weekend / holiday orders	Processed on the next business day
Pre‑sale items	Exact shipping date is displayed on the product page
Out‑of‑stock items	Customers notified by email once stock becomes available
Multiple‑item orders	May ship separately at no additional cost

Multiple‑item orders may be split into separate parcels to speed up delivery. You will receive independent tracking notifications for each parcel.

Once your order has been prepared and shipped, you will receive a shipping confirmation email containing tracking information.

4. Estimated Delivery Times

All delivery times below are estimates only and do not include customs‑clearance delays.

Destination	Estimated Delivery Time
United States	10–20 business days
Other countries	Displayed at checkout once the market is available

Delivery delays may be caused by customs inspections, peak shopping seasons, adverse weather, carrier disruptions, government restrictions and other circumstances outside BrickRoyal’s control.

BrickRoyal shall not be liable for transit delays caused by customs authorities or third‑party shipping providers.

5. Parcel Tracking

After successful payment: You will receive an automated order‑confirmation email.

After shipment: A shipping‑notification email will be sent to you with your tracking number.

You may track your shipment via the carrier’s official tracking website, or third‑party platforms such as 17TRACK.

Please note: 17TRACK is an external third‑party website and is outside BrickRoyal’s operational control.

Tracking status may show a 2–4 business‑day update lag after dispatch due to cross‑border logistics data‑sync procedures.

6. Customs Duties & Import Taxes

Import VAT, customs duties, clearance fees and all local destination‑country charges are the sole responsibility of the customer.

BrickRoyal declares parcels in compliance with customs regulations at actual commercial order value.

We are unable to:

Provide false‑value declarations.
Mark packages as gifts to reduce import charges.
Submit inaccurate customs information.

If customs clearance is refused due to unpaid fees or missing documentation, return‑freight and storage charges may be deducted from any applicable refund, subject to applicable local mandatory consumer‑protection law.

7. Address Accuracy & Changes

Situation	Policy
Address correction before shipping‑label generation	Contact us immediately via email
Address correction after shipment	Not available
Losses caused by incorrect or incomplete address information	Customer responsibility

Please send correction requests to:

admin@brickroyal.com

support@brickroyal.com

as soon as possible.

8. Damaged, Defective or Missing Items

Every order is carefully packed before dispatch.

If your order arrives damaged, defective or incomplete, please contact:

admin@brickroyal.com

within 48 hours after delivery.

Please provide:

Your order number
Clear photographic evidence
Complete unboxing video
Written description of the problem

Issue	Available Resolution
Missing bricks / components	Free replacement‑parts service
Manufacturing defect	Product replacement or full refund
Wrong item dispatched	Correct item replacement
Shipping‑related damage	Replacement or refund

9. Lost, Returned or Undeliverable Parcels

A parcel may become undeliverable for reasons including invalid address, recipient unavailability or customs refusal.

Situation	Handling
Lost‑in‑transit	Replacement or refund after carrier loss confirmation
Returned due to customer‑side error	Customer bears return‑shipping costs
Customs refusal	Customer responsible for all related charges

If you require re‑delivery of a returned parcel, a new shipping fee will apply.

Please contact our support team to arrange.

10. Policy Updates

BrickRoyal may update this Shipping Policy from time to time due to operational adjustments, legal‑regulatory revisions or platform‑requirement changes.

Revised content will be published on this page with an updated “Last updated” date.

Continued website usage constitutes acceptance of revised terms.

Contact Information

Item	Details
After‑sales & returns	admin@brickroyal.com
General enquiries	support@brickroyal.com
Phone	+852 9324 7082
Business Hours (HKT)	Monday–Friday, 9:00 AM – 6:30 PM Weekends and public holidays: replies will be provided as reasonably practicable.

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Shipping policy