Terms of service
BrickRoyal — Terms of Service
Last updated: 9 August 2026
Welcome to BrickRoyal.
These Terms of Service govern your access to and use of the BrickRoyal website, products and services operated by:
Jiduoduo Co., Limited
2601, 26/F, Delta House,
No. 3 On Yiu Street,
Sha Tin, New Territories,
Hong Kong SAR
By accessing our website, browsing products, creating an account, placing an order or completing a purchase, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please discontinue use of our website and services.
Nothing in these Terms limits any mandatory consumer rights or protections available to you under the laws of your country or region of residence.
1. Product Use & Restrictions
All products sold through BrickRoyal are intended for personal collection, educational purposes, display and home assembly.
Customers may not use our products or website content for:
Unauthorized commercial resale;
Counterfeit production;
Illegal reproduction of product designs or materials;
Misleading representation of affiliation with BrickRoyal or other brands;
Any activity that violates applicable laws or intellectual property rights.
Purchasing products from BrickRoyal does not transfer ownership of any trademark, copyright or intellectual property rights associated with the products or website content.
2. Intellectual Property Rights
All website content, including but not limited to:
Product descriptions;
Images and graphics;
Website design and layout;
Brand names and logos;
Written materials and marketing content;
is owned by or legally used by BrickRoyal and/or Jiduoduo Co., Limited through applicable ownership rights, licenses or authorized permissions.
Unauthorized copying, reproduction, modification, commercial use, redistribution or publication of our website content is prohibited without prior written permission.
BrickRoyal is an independent retail brand. Unless explicitly stated otherwise, BrickRoyal is not affiliated with, sponsored by, or endorsed by unrelated third-party brands.
3. Account Registration & Security
If you create a BrickRoyal account, you are responsible for maintaining the confidentiality of your account information and login credentials.
You agree that:
Information provided during registration and checkout must be accurate and complete;
You are responsible for activities conducted through your account;
You must notify us promptly if you suspect unauthorized access.
BrickRoyal is not responsible for losses caused by unauthorized account access resulting from your failure to protect your account information, except where required by applicable law.
Accounts may not be transferred, sold or used for unauthorized commercial activities.
4. Customer Information & Delivery Details
To ensure successful order processing and delivery, customers must provide accurate and complete information, including:
Recipient name;
Email address;
Telephone number;
Shipping address.
BrickRoyal is not responsible for delays, failed delivery attempts, additional delivery charges or customs issues caused by incorrect, incomplete or outdated information provided by customers.
Shipping procedures and delivery-related matters are further explained in our Shipping Policy.
5. Pricing, Availability & Order Processing
Pricing
Product prices, promotions and availability may change at any time.
The applicable price is the price displayed at checkout when the order is submitted.
Pricing Errors
Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.
If an obvious pricing mistake occurs due to technical error, incorrect information or system failure, BrickRoyal reserves the right to:
Contact you regarding the error;
Cancel the affected order;
Provide a full refund of any amount already paid.
Order Acceptance & Cancellation
Submitting an order does not automatically guarantee acceptance.
BrickRoyal reserves the right to refuse or cancel an order where reasonably necessary, including situations involving:
Suspected fraudulent transactions;
Unauthorized payment activity;
Abusive purchasing behavior;
Repeated misuse of refund or return procedures;
Incorrect pricing or inventory errors.
If an order is cancelled, customers will receive a refund of payments already collected.
6. Third-Party Services
BrickRoyal uses trusted third-party service providers to operate our online store, including:
Shopify ecommerce platform;
Payment processing providers;
Logistics and shipping carriers;
Other necessary service providers.
These third parties operate independently under their own policies and procedures.
To the maximum extent permitted by applicable law, BrickRoyal is not responsible for service interruptions, delays, payment processing failures or delivery issues directly caused by third-party providers.
However, we will reasonably assist customers in resolving related issues.
7. Returns, Refunds & After-Sales Support
All returns, refunds, replacements and after-sales matters are handled according to our:
Return & Refund Policy
Customers should contact BrickRoyal through official support channels regarding any order issue.
Written confirmation provided by BrickRoyal through official email channels will serve as the record of approved after-sales arrangements.
8. Website Use & Prohibited Activities
You agree not to:
Attempt unauthorized access to our website systems;
Introduce malicious code, viruses or harmful materials;
Interfere with website operation or security;
Use website content for unlawful purposes;
Provide false information during transactions.
BrickRoyal reserves the right to restrict access or take appropriate action where misuse occurs.
9. Limitation of Liability
To the maximum extent permitted by applicable law, BrickRoyal shall not be liable for:
Indirect or consequential losses;
Losses caused by events beyond our reasonable control;
Temporary website interruptions;
Third-party service failures.
Nothing in this section excludes liability that cannot legally be excluded, including mandatory consumer rights or protections.
10. Governing Law & Jurisdiction
These Terms of Service are governed by the applicable laws of the Hong Kong Special Administrative Region.
Any dispute arising from these Terms shall first be addressed through good-faith communication and reasonable efforts to reach a resolution.
Where a dispute cannot be resolved amicably, it shall be subject to the non-exclusive jurisdiction of the competent courts of Hong Kong SAR.
Nothing in this clause removes any mandatory consumer protection rights available under the laws of your country or region of residence.
11. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or removed only to the extent necessary.
All remaining provisions shall continue to remain valid and enforceable.
12. Changes to These Terms
BrickRoyal may update these Terms of Service from time to time to reflect:
Business changes;
Legal or regulatory requirements;
Platform requirements;
Improvements to customer services.
The updated version will be published on this page with a revised "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
Contact Us
For service questions, order enquiries or policy-related matters:
BrickRoyal
Operated by Jiduoduo Co., Limited
2601, 26/F, Delta House,
No. 3 On Yiu Street,
Sha Tin, New Territories,
Hong Kong SAR
Email:
General & policy enquiries:
support@brickroyal.com
After-sales & order support:
admin@brickroyal.com
Phone:
+852 9324 7082
Business Hours (HKT):
Monday–Friday, 9:00 AM – 6:30 PM
Weekends & public holidays: We will reply as soon as possible.
© 2026–Present BRICKROYAL. All Rights Reserved.