FAQ
Frequently Asked Questions
Tap a question to open the answer. If you can't find what you need, email support@brickroyal.com and a real person will get back to you.
About Us
Who is BrickRoyal?
BrickRoyal is an original building block brand operated by JIDUODUO CO., LIMITED, a company registered in the Hong Kong SAR. Operating as a 100% online-only brand, we proudly deliver our premium brick sets to collectors and enthusiasts worldwide.
Every purchase is backed by our commitment to quality and security:
🔒 Secure & Encrypted Checkout for worry-free transactions.
📦 Hassle-Free 30-Day Returns on eligible items.
🧩 Complimentary Missing-Parts Guarantee to complete your build.
Have questions or need assistance? Reach out to our dedicated support team anytime at support@brickroyal.com.
What does BrickRoyal sell?
Original building brick sets made for adult and teen builders — motorised mechanical models, creature kits, miniature scene series, and display pieces.
Our sets are developed together with our manufacturing partners. We do not produce replicas of licensed vehicles, films, or franchises.
Are your bricks compatible with other brands?
Yes. Our bricks are built to the standard stud dimensions used across the industry, so they interlock with most major brick brands.
BrickRoyal is an independent brand. We are not affiliated with, authorised by, or endorsed by the LEGO Group.
How do I contact customer service?
Email support@brickroyal.com with your order number. We answer most messages within 24 hours on business days. During holidays and sale periods it can take up to 2–3 business days.
Do you have physical stores?
No. We sell online only and ship directly to your address.
Do you run discounts or promotions?
We run seasonal and holiday promotions. Any live offer is shown in the announcement bar at the top of the site and on the relevant product pages.
We do not use permanent "sale" pricing. When we show a reduced price, it is a genuine, time-limited discount from the price we normally charge.
Can I use more than one discount code on an order?
Only one discount code can be applied per order. Automatic site-wide discounts cannot be combined with manual codes.
Orders & Shipping
When will my order ship, and how long does delivery take?
In-stock sets are packed and dispatched within 1–3 business days of payment. Standard international delivery then takes about 7–12 business days, depending on your destination and customs processing.
Delivery options and estimated times for your country are shown at checkout and on our Shipping Policy page.
Where do you ship from?
Orders are dispatched from our fulfilment partner's facility in Guangdong, China.
Do you ship to my country?
Yes, we currently ship to most countries and regions worldwide (including the US, UK, Canada, European Union, Australia, and more).
Enter your address at checkout to see the exact shipping methods, transit times, and costs available to your location. If your country is not listed at checkout, feel free to email us, and we will check whether we can arrange delivery for you.
Do you offer free shipping?
"Most building block sets qualify for free standard shipping. Additional shipping fees may apply to oversized sets or specific remote international regions. For complete terms, exceptions, and fee structures, please visit our Shipping Policy page."
How do I track my order?
As soon as your parcel leaves the warehouse, we email a tracking number to the address on your order. Use it on the carrier's website to follow your delivery.
If you can't find the email, check your spam folder, or send us your order number and we will look it up for you.
My tracking hasn't updated for several days. Is something wrong?
Usually not. Tracking scans often pause for 2–5 business days during customs clearance and carrier handovers. If there is no movement for more than 7 days, email us your order number and we will open a trace with the carrier.
My parcel never arrived. What happens now?
Email support@brickroyal.com with your order number, order date, and delivery address. We will open a formal investigation with the carrier and keep you updated. Once the trace concludes, we will either send a replacement or issue a full refund.
Will I have to pay customs duties or import taxes?
Duties, VAT, and import fees are set by your destination country and are the buyer's responsibility unless stated otherwise at checkout. We recommend checking your local import thresholds before ordering.
Which carriers do you use?
We partner with trusted global logistics providers, including UPS, DHL, FedEx, USPS, EMS, YunExpress, and reliable regional carriers. The final carrier is assigned based on your destination country, package size, and warehouse scheduling.
Why did my order arrive in more than one parcel?
Larger orders may be split across parcels to stay within carrier size and weight limits and to reduce the risk of transit damage. Each parcel has its own tracking number, and you will receive an email for each one.
Can I change my shipping address after ordering?
Email us as soon as possible with your order number. We can update the address free of charge while the order is still unshipped. Once it has been dispatched, the address can no longer be changed.
Can I cancel my order?
Yes, as long as it hasn't shipped. Email your order number and we will cancel it and refund you within 24 hours on business days. If your order has already been dispatched, please use our return process instead.
My payment didn't go through. What should I do?
We accept secure payments via PayPal, major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All payments are processed over an encrypted connection, and we never store your full card details. If a payment fails, first check with your card issuer or payment provider—international transactions are sometimes blocked by default. If it still won't go through, email us at support@brickroyal.com and our team will help you complete your order.
Returns & Missing Parts
Some pieces are missing from my set.
We will send them free of charge — no need to return anything.
Email support@brickroyal.com with your order number, the part number from the instruction manual, and the quantity you need. A photo of the relevant instruction page helps us find it faster.
What is your return policy?
Unused sets in unopened original packaging can be returned within 30 days of delivery. Full terms are on our Returns & Refunds Policy page.
Return shipping is paid by the buyer, except when the item arrived damaged or faulty, or we sent the wrong item — in those cases we cover the cost.
My set arrived damaged.
Photograph the outer packaging and the damaged pieces, and email them to us with your order number within 48 hours of delivery. Once we've reviewed them, we will send free replacement parts or arrange a full refund.
I ordered the wrong set. Can I change it?
Email us with your order number and the set you actually want. If the order hasn't shipped, we will swap it free of charge. If it has already been dispatched, you can return it unopened within 30 days under our return policy.
The set isn't what I expected.
Unopened sets can be returned within 30 days. To help you choose correctly first time, every product page lists the exact piece count, assembled dimensions in both inches and centimetres, materials, and what's inside the box.
What does the 3-Month warranty cover?
3-Month Manufacturer Warranty
BrickRoyal stands behind the quality of our building blocks and electronic components. All official sets are backed by a 3-month limited manufacturer warranty starting from the date of delivery.
1. What is Covered
This warranty protects against original factory defects when products are assembled and used correctly in accordance with our instructions. Covered issues include:
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Manufacturing defects in bricks resulting in broken or faulty clutch power.
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Factory-defective or non-functional electronic components (such as battery boxes and motors).
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Missing essential internal structural components due to packaging errors.
2. What is Not Covered
The warranty does not apply to damages caused by:
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User misuse, accidental drops, rough handling, or water damage.
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Unauthorized self-alteration, modification, or gluing of brick parts.
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Normal wear and tear, superficial scratches, or cosmetic changes over time.
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Products purchased from unauthorized third-party resellers.
3. How to File a Warranty Claim
If you encounter a manufacturing defect, we are here to help! To initiate a warranty claim, please email our support team at support@brickroyal.com with the following information:
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Your complete order number.
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A detailed description of the defect or issue.
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Clear photos or a short video demonstrating the defect.
Once verified, our team will provide a targeted solution, such as sending free replacement parts or components.
Product Details
What are your bricks made of?
ABS plastic, moulded to consistent tolerances so pieces clutch firmly and hold their shape. Edges are finished smooth with no burrs.
What age are your sets for?
Our sets are rated 14+. They contain small parts and are not suitable for children under 3. The recommended age is printed on each product page and on the box.
Are your building brick sets safe for use?
Yes, safety and quality are our top priorities. All our building block sets are manufactured using premium, non-toxic, eco-friendly ABS plastic. The pieces are carefully precision-molded and polished to ensure smooth surfaces and burr-free edges, making them safe, durable, and comfortable to handle for builders and collectors.
Do motorised sets include batteries?
Motorised sets include the motor unit, but batteries are not included. You will need 6 × AA batteries, which are not shipped with the set due to international air freight restrictions. The requirement is listed on every motorised product page.
Do sets come with instructions?
Yes. Every set includes a printed, full-colour, step-by-step instruction manual.
How do I know how big a set will be?
Every product page lists the piece count, the assembled dimensions in both inches and centimetres, the material, and a full list of what's in the box — so you know exactly what will arrive and how much shelf space it needs.
Can I ask for more photos before I buy?
Yes. Email us the model number and we will send close-up detail shots and scale references.
Can I buy individual spare bricks?
Replacements for missing or damaged pieces are free on orders placed through this store. If you need extra parts for your own builds, email us with the part description and quantity and we will let you know what we can supply.
Wholesale & Business
Do you offer wholesale or bulk pricing?
Yes. We supply hobby shops, brick clubs, studios, and business buyers. Email admin@brickroyal.com with the models and quantities you want and your destination country, and we will send a quote with volume pricing.
Is there a minimum order quantity (MOQ) for wholesale?
Yes, the minimum order quantity (MOQ) for wholesale orders is 500 sets. In addition to our standard wholesale catalog, we also offer comprehensive custom design and production services (such as personalized MOC sets, custom packaging, and corporate gifting solutions). If you are interested in placing a wholesale order or discussing a custom project, please reach out to our business team at admin@brickroyal.com with your specifications, estimated quantities, and target delivery region, and we will provide a detailed quotation.
Can you supply sets for corporate gifting or events?
Yes, we can quote for bulk gifting and event orders from our existing range. Email admin@brickroyal.com with your quantity, budget, and timeline.
Care & Quality
Will the colours fade over time?
Kept indoors and out of prolonged direct sunlight, the colours hold up well over years of display. Like any plastic, extended exposure to strong UV will eventually cause fading.
How should I clean my set?
Dust with a soft dry cloth, or rinse loose pieces in lukewarm water with a little mild soap and air-dry fully. Avoid harsh cleaners, abrasive tools, and hot water — they can dull the surface. Don't submerge motor units or electronic parts.
Can sets be taken apart and rebuilt?
Yes. The pieces are made for repeated assembly and disassembly, and clutch power stays consistent across rebuilds.
Are these suitable for long-term display?
Yes. ABS is dimensionally stable and won't warp or degrade under normal indoor conditions, which is why we build our collector sets from it.