FAQ
Frequently Asked Questions
Tap a question to open the answer. If you can't find what you need, email support@brickroyal.com and a real person will get back to you.
About Us
Who is BrickRoyal?
BrickRoyal is an original building block brand operated by Jiduoduo Co., Limited, a company registered in the Hong Kong SAR. We are a 100% online-only brand delivering premium brick sets to collectors and enthusiasts. We currently serve customers in the United States, and are opening more countries and regions soon.
Every purchase is backed by secure encrypted checkout, hassle-free 30-day returns on eligible items, and a complimentary missing-parts guarantee. Questions? Email support@brickroyal.com.
What does BrickRoyal sell?
Original building brick sets for adult and teen builders (14+) — mechanical models, creature kits, engines, arcade games, miniature scenes and display pieces. Our sets are developed together with our manufacturing partners. We do not produce replicas of licensed vehicles, films or franchises.
Are your bricks compatible with other brands?
Yes. Our bricks use the standard stud dimensions used across the industry, so they interlock with most major brick brands. BrickRoyal is an independent brand and is not affiliated with, authorised by, or endorsed by the LEGO Group.
How do I contact customer service?
Email support@brickroyal.com with your order number. We answer most messages within 24 hours on business days. During holidays and sale periods it can take up to 2–3 business days.
Do you have physical stores?
No. We sell online only and ship directly to your address.
Do you run discounts or promotions?
We run seasonal and holiday promotions. Any live offer is shown in the announcement bar at the top of the site and on the relevant product pages. We do not use permanent “sale” pricing — when we show a reduced price, it is a genuine, time-limited discount from the price we normally charge.
Can I use more than one discount code on an order?
Only one discount code can be applied per order. Automatic site-wide discounts cannot be combined with manual codes.
Orders & Shipping
When will my order ship, and how long does delivery take?
In-stock sets are picked, packed and dispatched within 1–3 business days of payment. We currently ship within the United States, with estimated delivery of 10–20 business days. This is transit time only and does not include customs clearance. Orders placed on weekends or public holidays are processed on the next business day. More countries are opening soon — delivery times for each new market are shown at checkout as it opens.
Do you offer free shipping?
Yes — we currently offer free shipping on all orders. As we grow and open more markets, shipping fees for some products may be adjusted; any applicable cost will always be shown clearly on the product page and at checkout before you pay.
Do you ship to my country?
We currently ship to the United States. We are opening more countries and regions soon. If we don't yet ship to your location, email us and we'll let you know as soon as we do.
Where do you ship from?
Orders are dispatched from our fulfilment centre and delivered by established international carriers, chosen to give you the best balance of speed and reliability.
How do I track my order?
As soon as your parcel ships, we email a tracking number and carrier to the address on your order. Track it on the carrier's website or on 17track.net. If you can't find the email, check your spam folder or send us your order number. Note: tracking may show a 2–4 business day sync lag right after dispatch as the cross-border network processes the parcel.
My tracking hasn't updated for several days. Is something wrong?
Usually not. Tracking scans often pause during customs clearance and carrier handovers. If there is no movement for more than 7 days, email us your order number and we'll open a trace with the carrier.
My parcel never arrived. What happens now?
Email support@brickroyal.com with your order number, order date and delivery address. We'll open a formal investigation with the carrier and keep you updated. Once the trace concludes, we'll either send a replacement or issue a full refund.
Will I have to pay customs duties or import taxes?
Any duties, VAT or import fees are set by your destination country and are the buyer's responsibility unless stated otherwise at checkout. We declare parcels at their actual order value and cannot mark them as gifts or use low-value declarations.
Which carriers do you use?
We partner with trusted global logistics providers including UPS, DHL, FedEx, USPS, EMS, YunExpress and reliable regional carriers. The carrier is assigned based on your destination, package size and warehouse scheduling.
Why did my order arrive in more than one parcel?
Larger multi-item orders may be split across parcels to stay within carrier limits and reduce transit-damage risk — at no extra cost to you. Each parcel has its own tracking number.
Can I change my shipping address after ordering?
Email us as soon as possible with your order number. We can update the address free of charge while the order is still unshipped. Once it has been dispatched, the address can no longer be changed.
Can I cancel my order?
Yes, as long as it hasn't shipped. Email your order number and we'll cancel it and refund you in full to your original payment method. If your order has already been dispatched, please use our return process instead.
My payment didn't go through. What should I do?
We accept secure payments via PayPal, major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay. All payments are processed over an encrypted connection and we never store your full card details. If a payment fails, first check with your card issuer — international transactions are sometimes blocked by default. If it still won't go through, email support@brickroyal.com and we'll help.
Returns & Missing Parts
Some pieces are missing from my set.
We'll send them free of charge — nothing to return. Email admin@brickroyal.com with your order number, the part number from the instruction manual, and the quantity you need. A photo of the relevant instruction page helps us find it faster.
What is your return policy?
Unused, unbuilt sets in original packaging can be returned within 30 days of delivery. Email admin@brickroyal.com first for a return authorisation and return address — please don't ship anything back before then. Return shipping is paid by the buyer, except when the item arrived damaged or faulty, or we sent the wrong item, in which case we cover the cost. Full terms are on our Return & Refund Policy page.
My set arrived damaged.
Photograph the outer packaging and the damaged pieces and email them to admin@brickroyal.com with your order number within 48 hours of delivery (an unboxing video helps). Once reviewed, we'll send free replacement parts or arrange a full refund, and we cover any return shipping needed.
I ordered the wrong set. Can I change it?
Email us with your order number and the set you actually want. If the order hasn't shipped, we'll help you swap it. If it has already shipped, you can return it unused within 30 days under our return policy.
The set isn't what I expected.
Unused sets can be returned within 30 days. To help you choose right the first time, every product page lists the exact piece count, assembled dimensions in both inches and centimetres, materials, and what's inside the box.
What does the 3-month warranty cover?
All official sets are backed by a 3-month limited manufacturer warranty from the delivery date, covering original factory defects when products are assembled and used correctly.
Covered: manufacturing defects in bricks (broken or faulty clutch power); factory-defective or non-functional electronic components (battery boxes, motors); missing essential structural components due to packaging errors.
Not covered: misuse, drops, rough handling or water damage; self-alteration, modification or gluing; normal wear, scratches or cosmetic change over time; products bought from unauthorised resellers.
To claim, email support@brickroyal.com with your order number, a description of the issue, and clear photos or a short video. Once verified, we'll provide a solution such as free replacement parts.
Product Details
What are your bricks made of?
Premium non-toxic ABS plastic, moulded to consistent tolerances so pieces clutch firmly and hold their shape. Edges are finished smooth with no burrs.
What age are your sets for?
Our sets are adult collectibles rated 14+. They contain small parts and are not suitable for children under 3. The recommended age is printed on each product page and on the box.
Are your building sets safe?
Yes. All sets are made from premium, non-toxic ABS plastic, precision-moulded and polished for smooth, burr-free edges — safe, durable and comfortable to handle for builders and collectors.
Do batteries or motors come included?
Most of our sets are static display models that need no batteries. Some sets are motor-ready: where a motor pack is included or offered as an optional upgrade, batteries are not included (motors and remotes ship without batteries due to air-freight rules). Each product page states exactly whether a set is static or motor-ready and what, if anything, you'll need to supply.
Do sets come with instructions?
Yes. Every set includes a printed, full-colour, step-by-step instruction manual.
How do I know how big a set will be?
Every product page lists the piece count, the assembled dimensions in both inches and centimetres, the material, and a full list of what's in the box.
Can I ask for more photos before I buy?
Yes. Email us the model number and we'll send close-up detail shots and scale references.
Wholesale & Business
Do you offer wholesale or bulk pricing?
Yes. We supply hobby shops, brick clubs, studios and business buyers. Email admin@brickroyal.com with the models, quantities and destination country, and we'll send a quote with volume pricing.
Is there a minimum order quantity (MOQ)?
Yes — the wholesale MOQ is 500 sets. We also offer custom design and production services (personalised MOC sets, custom packaging, corporate gifting). Email admin@brickroyal.com with your specifications, estimated quantities and target region for a detailed quotation.
Can you supply sets for corporate gifting or events?
Yes, we can quote bulk gifting and event orders from our existing range. Email admin@brickroyal.com with your quantity, budget and timeline.
Care & Quality
Will the colours fade over time?
Kept indoors and out of prolonged direct sunlight, the colours hold up well over years of display. Like any plastic, extended exposure to strong UV will eventually cause fading.
How should I clean my set?
Dust with a soft dry cloth, or rinse loose pieces in lukewarm water with a little mild soap and air-dry fully. Avoid harsh cleaners, abrasive tools and hot water. Don't submerge motor units or electronic parts.
Can sets be taken apart and rebuilt?
Yes. The pieces are made for repeated assembly and disassembly, and clutch power stays consistent across rebuilds.
Are these suitable for long-term display?
Yes. ABS is dimensionally stable and won't warp or degrade under normal indoor conditions, which is why we build our collector sets from it.
Brand Authorization & Authenticity
Is BrickRoyal an authorized seller?
Yes. BrickRoyal is operated by Jiduoduo Co., Limited, which holds written authorization from the respective trademark owners to sell the authorized products through brickroyal.com. The current authorization period is 10 Aug 2026 – 10 Aug 2027. Authorized brands: Zxinzhuan (Reg. 82389387), GULY (Reg. 81236738) and Shuanggao (Reg. 25523691). Full details are on our Brand Authorization page.
Are BrickRoyal products authentic?
Yes. Our sets are sold through authorized channels. For the brands displayed on this website, we maintain written authorization from the trademark owners. To verify our authorization, email support@brickroyal.com and we'll respond during business hours.
Does the authorization cover vehicle or character designs?
Our building sets are original, independent designs. BrickRoyal is not affiliated with, licensed by or endorsed by the LEGO Group or by any vehicle, film or entertainment brand. Trademark authorization for the brands on our Brand Authorization page applies only to those brands and does not grant rights to any third-party vehicle design, character, artwork or logo — those remain separate matters.
Still have a question? Email support@brickroyal.com — or for wholesale & partnerships, admin@brickroyal.com. A real person replies, usually within 24 hours on business days.
