Refund policy
BrickRoyal — Return & Refund Policy
Last Updated: August 9, 2026
Thank you for shopping with BrickRoyal.
We are committed to providing high-quality building block products and clear, transparent after-sales support. This Return & Refund Policy explains how returns, refunds, replacements and order cancellations are handled for purchases made through:
Website:
https://brickroyal.com/
Brand Operator:
Jiduoduo Co., Limited
2601, 26/F, Delta House
No. 3 On Yiu Street
Sha Tin, New Territories
Hong Kong SAR
Current Market: United States
BrickRoyal currently accepts orders for delivery to the United States. As we expand into additional countries and regions, this policy may be updated to include applicable local consumer-protection requirements.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
1. Return Window & Eligibility
BrickRoyal offers a 30-calendar-day return period for eligible purchases, beginning on the date the order is delivered.
To qualify for a standard return, the product should meet the following conditions：
| Requirement | Return Condition |
|---|---|
| Return period | Within 30 calendar days after delivery |
| Product condition | Unused and unbuilt, unless otherwise required by applicable law |
| Components | Bricks, parts, accessories and instruction manuals should be included |
| Packaging | Original packaging should be included where reasonably available |
| Product condition | The product must not have been intentionally damaged, modified, painted or altered |
| Resale condition | The product should remain in reasonably resalable condition |
A reasonable inspection of the product is permitted.
If a product has been significantly assembled, modified, damaged or otherwise reduced in value through customer handling beyond what is reasonably necessary to inspect the product, any refund adjustment will be handled to the extent permitted by applicable law.
2. Non-Returnable Items
The following items are generally not eligible for BrickRoyal's voluntary 30-day return policy:
- Gift cards
- Custom-made or personalised products
- Products that have been significantly assembled or modified by the customer
- Products intentionally damaged through misuse or alteration
- Products missing substantial components where the missing components materially affect the product
- Returns submitted after the applicable return period
Sale, promotional and clearance products remain eligible for return under the same conditions unless the product is clearly marked "Final Sale" before purchase.
Any Final Sale restriction applies only to BrickRoyal's voluntary commercial return policy and does not limit any mandatory consumer rights available under applicable law.
3. Missing Parts & Replacement Support
If your order is missing factory-original parts or components, please contact our after-sales team before returning the entire product.
In many cases, we can provide replacement parts without requiring a full product return.
Please provide the following information：
| Information | What to Provide |
|---|---|
| Order information | Order number |
| Product information | Product name or SKU |
| Missing component | Part number from the instruction manual, if available |
| Supporting evidence | Clear photos of the relevant parts or instruction-manual page |
We will review your request and provide an appropriate solution based on the circumstances and available stock.
4. How to Start a Return
Please follow the steps below to request a return.
Step 1 — Contact Us
Email: admin@brickroyal.com
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or videos showing the product condition, if applicable
Step 2 — Return Review
Our customer service team will review your request and normally respond within 48 business hours.
If the return is approved, we will provide:
- Return authorization
- Return instructions
- The appropriate return address
Step 3 — Send the Product
Please do not send the product to an address obtained from an unofficial source.
After your return is approved, we will provide the correct return address for your order.
Please do not ship a return before receiving written return instructions from BrickRoyal.
Unauthorized returns may not be accepted or may experience processing delays.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
| Return Reason | Return Shipping Responsibility | Refund or Resolution |
|---|---|---|
| Change of mind | Customer pays return shipping | Refund after inspection |
| Ordered the wrong product | Customer pays return shipping | Refund after inspection |
| Product no longer wanted | Customer pays return shipping | Refund after inspection |
| Damaged upon delivery | BrickRoyal covers reasonable return costs after verification | Replacement or refund |
| Manufacturing defect | BrickRoyal covers reasonable return costs after verification | Replacement, parts or refund |
| Incorrect product shipped | BrickRoyal covers reasonable return costs after verification | Replacement or refund |
| Factory-original missing components | BrickRoyal may provide replacement parts or another appropriate solution | Determined case by case |
For customer-initiated returns, original shipping charges, where applicable, are generally non-refundable unless otherwise required by applicable law.
6. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible.
For the fastest resolution, we recommend contacting us within 48 hours of delivery.
Email: admin@brickroyal.com
Please provide:
- Order number
- Photos of the outer shipping package
- Clear photos of the product
- Photos or video showing the issue
- A brief description of the problem
An unboxing video is recommended, particularly for higher-value orders, because it can help us verify shipping damage or missing components.
However, the absence of an unboxing video does not by itself eliminate any mandatory consumer rights that may apply under applicable law.
After reviewing the information provided, BrickRoyal may offer one of the following solutions：
| Situation | Possible Resolution |
|---|---|
| Missing factory-original parts | Replacement parts |
| Minor product issue | Appropriate replacement or partial refund |
| Manufacturing defect | Replacement, parts or refund |
| Wrong product shipped | Correct replacement or refund |
| Significant damage during delivery | Replacement or refund |
Where the issue is confirmed to be caused by BrickRoyal, the manufacturer or the shipping process, BrickRoyal will cover reasonable return shipping costs where applicable.
7. Refund Processing
Once an approved return has been received and inspected, the refund will normally be processed within 7–10 business days.
| Refund Stage | Typical Time |
|---|---|
| Return delivery | Depends on the carrier |
| Product inspection | After the returned product is received |
| Refund processing | Normally within 7–10 business days |
| Bank or card processing | Depends on the payment provider |
Refunds are issued to the original payment method used for the purchase.
The time required for the funds to appear in your account depends on your bank, card issuer or payment provider and is outside BrickRoyal's control.
We will send a confirmation email after the refund has been issued.
If your refund has been issued but has not appeared after the applicable processing period, please contact: admin@brickroyal.com
8. Order Cancellation
Customers may request cancellation as soon as possible after placing an order.
| Order Status | Cancellation |
|---|---|
| Order received but not yet processed for shipment | Cancellation may be requested |
| Order being prepared for shipment | Contact us immediately; cancellation may not be possible |
| Order already shipped | Cancellation is no longer available; a return may be requested after delivery |
To request a cancellation, please email: admin@brickroyal.com
If an order has not yet been shipped and cancellation is accepted, the applicable refund will be issued to the original payment method.
Once an order has been shipped, the order will normally be handled under the return procedure described in this policy.
9. Exchange Policy
Because BrickRoyal currently serves customers through international shipping arrangements, we do not generally provide direct exchanges for change-of-mind purchases.
If you would like a different product, you may:
- Request a return.
- Receive return approval.
- Return the original product.
- Receive the applicable refund.
- Place a new order for the preferred product.
For confirmed manufacturing defects or incorrect shipments, BrickRoyal may provide a replacement product or replacement parts where appropriate and subject to availability.
10. Promotional, Sale & Clearance Products
Promotional, sale and clearance products are generally subject to the same return conditions as regularly priced products unless a product is clearly identified as Final Sale before purchase.
Any promotional restriction applies only to the extent permitted by applicable law.
If a mandatory consumer right applies to a particular purchase, that right will not be excluded by a promotional or Final Sale designation.
11. Future International Markets
BrickRoyal currently accepts orders for delivery to the United States only.
As BrickRoyal expands into additional countries and regions, including potentially countries in Europe and other international markets, we may introduce country-specific provisions covering matters such as:
- Statutory cancellation rights
- Consumer return periods
- Refund requirements
- Local return procedures
- Import duties and taxes
- Local consumer-protection requirements
Where mandatory local consumer-protection laws apply, those requirements will take precedence over any conflicting provision of this policy.
12. Policy Updates
BrickRoyal may update this Return & Refund Policy from time to time to reflect:
- Changes to our business operations
- New markets or shipping destinations
- Changes to our return procedures
- Platform requirements
- Changes in applicable laws or regulations
The latest version will be published on this page with an updated Last Updated date.
13. Contact Information
For return, refund and after-sales assistance, please contact us through the official channels below.
| Department | Contact |
|---|---|
| Returns & After-Sales | admin@brickroyal.com |
| General Customer Support | support@brickroyal.com |
| Phone | +852 9324 7082 |
| Business Hours | Monday–Friday, 9:00 AM–6:30 PM HKT |
| Weekends & Public Holidays | Closed; messages will be answered on the next business day |
14. Company Information
BrickRoyal is a brand operated by:
Jiduoduo Co., Limited
2601, 26/F, Delta House
No. 3 On Yiu Street
Sha Tin, New Territories
Hong Kong SAR
15. Governing Law & Consumer Rights
This Return & Refund Policy is governed by the applicable laws of the Hong Kong Special Administrative Region.
Nothing in this policy is intended to exclude or restrict any mandatory consumer-protection rights that apply to customers under the laws applicable to their purchase or place of residence.
Where applicable law provides consumers with rights that are more favourable than the voluntary return terms described in this policy, those mandatory rights will continue to apply.
Any disputes should first be addressed through good-faith communication with BrickRoyal. Where a dispute cannot be resolved informally, the parties may seek resolution through a competent authority or court with jurisdiction under applicable law.
© 2026–Present BrickRoyal. All Rights Reserved.