Privacy policy
BrickRoyal — Privacy Policy
Last updated: 9 August 2026
This Privacy Policy applies to BrickRoyal, a brand operated by Jiduoduo Co., Limited, which owns and operates our online store and website.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and provide services to customers worldwide.
This Privacy Policy explains how we collect, use, store, process and disclose personal information when you browse our website, place an order, contact customer support, or otherwise interact with our services.
If any provision of this Privacy Policy specifically relates to personal information processing, this Privacy Policy shall apply to such processing activities. By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Definition of Personal Information
For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.
Personal information may include, but is not limited to:
Name
Email address
Telephone number
Shipping and billing address
Payment-related information
Account information
Device information
Website usage information
Information that has been anonymised, aggregated, or otherwise de-identified so that it cannot reasonably be linked back to an individual is not considered personal information.
2. Personal Information We Collect
We collect only information that is reasonably necessary for operating our store, fulfilling orders, providing customer support, improving services, maintaining security, and complying with applicable legal obligations.
The categories of information we may collect include:
Contact Information
Including:
Full name
Email address
Phone number
Shipping address
Billing address
Payment Information
Payment-related information may include:
Transaction records
Payment confirmations
Order payment status
Full payment card numbers are processed securely by third-party payment providers and are not stored by BrickRoyal.
Account Information
Where applicable, we may collect:
Account login information
Customer preferences
Saved shopping information
Transaction Information
Including:
Products purchased
Order history
Return or exchange requests
Customer service records
Communications
Information you voluntarily provide through our support channels, including:
Emails
Messages
Product issue reports
Photos or videos submitted for after-sales assistance
Device and Usage Information
Automatically collected information may include:
IP address
Browser type
Device information
Access time
Website interaction data
Browsing activity
3. Sources of Personal Information
We collect personal information from the following sources:
Information Provided Directly by You
Including information provided when you:
Place an order
Create an account
Contact customer support
Submit product-related requests
Automatically Collected Information
When you visit our website, certain information may be collected through:
Cookies
Similar tracking technologies
Server logs
Third-Party Service Providers
We may receive or process information through authorised service providers, including:
Payment processors
Shopify and related service providers
Logistics and delivery partners
Website hosting and infrastructure providers
Analytics and advertising providers where enabled
4. How We Use Personal Information
We process personal information only when we have a valid legal basis, including:
Performing our contract with you
Obtaining your consent
Pursuing legitimate business interests
Complying with legal obligations
We may use personal information for the following purposes:
Order Fulfilment
To:
Process payments
Arrange shipment
Provide order updates
Handle returns and exchanges
Customer Service
To:
Respond to enquiries
Resolve product issues
Process warranty or after-sales requests
Website Improvement
To:
Improve website performance
Remember customer preferences
Improve shopping experience
Marketing Communications
Where you have provided consent, we may send:
Promotional emails
Product updates
Special offers
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
To:
Protect customer accounts
Detect suspicious activity
Prevent misuse of our services
Legal Compliance
To:
Meet applicable legal requirements
Respond to lawful requests
Protect our legal rights
5. How We Share Personal Information
BrickRoyal does not sell personal information as defined under applicable privacy laws.
We may disclose limited personal information only in the following circumstances:
Service Providers
We may share information with trusted service providers that support our operations, including:
Shopify
Payment providers
Fulfilment and logistics partners
Cloud service providers
These providers process information only for authorised business purposes.
Analytics and Advertising Providers
Where enabled, analytics and advertising providers may process limited information to:
Measure website performance
Analyse marketing effectiveness
Provide relevant advertising services
You may manage certain advertising preferences as described in Section 7.
Legal Requirements
We may disclose information where necessary to:
Comply with legal obligations
Respond to government or legal requests
Protect our rights, safety, or property
Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets.
6. Cookies and Tracking Technologies
BrickRoyal and our authorised service providers may use cookies and similar technologies to:
Operate website functions
Maintain shopping carts
Remember preferences
Analyse website performance
Support marketing activities
Types of cookies may include:
Essential Cookies
Required for website operation and checkout functionality.
Analytics Cookies
Used to understand how visitors interact with our website and improve performance.
Advertising Cookies
Where enabled, advertising partners may use cookies or similar technologies to measure advertising performance and provide relevant advertisements.
Where required by applicable law, cookie preferences are managed through available consent tools on our website.
You may also control cookies through your browser settings. Disabling cookies may affect certain website functions.
7. Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have rights including:
Accessing personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of personal information where legally permitted
Requesting data portability
Opting out of certain marketing communications
Managing advertising preferences
California Privacy Rights
Under applicable California privacy laws, including the CCPA/CPRA, California residents may have the right to opt out of the sale or sharing of personal information for cross-context behavioural advertising.
Requests may be submitted by:
Email:
We also honour Global Privacy Control (GPC) signals where legally required.
We verify requests before processing them and respond within the timeframe required by applicable law.
8. Shopify Platform and Third-Party Services
Our store is powered by Shopify.
When you visit our website or place an order, information may be processed through Shopify and its related service providers according to their privacy practices and applicable data-protection obligations.
You may review Shopify's privacy information through Shopify's official Privacy Policy:
https://www.shopify.com/legal/privacy
9. Third-Party Links
Our website may contain links to external websites, social media platforms, or partner services.
BrickRoyal does not control and is not responsible for the privacy practices, security measures, or content of third-party websites.
We recommend reviewing the privacy policies of external services before providing personal information.
10. Children's Privacy
BrickRoyal products and services are intended for general consumers.
We do not knowingly collect personal information from children where prohibited by applicable privacy laws.
If you believe that a child has provided personal information to us without appropriate permission, please contact us and we will review the request and take appropriate action in accordance with applicable laws.
We do not knowingly sell or share personal information of children where prohibited by law.
11. Data Security and Retention
We use reasonable administrative, technical and organisational safeguards designed to protect personal information.
These measures may include:
Secure website connections
Access controls
Data protection procedures
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary for legitimate business purposes, including:
Order and transaction records: up to 7 years where required for accounting, tax, legal, or after-sales purposes
Marketing subscriptions: until you unsubscribe
Website usage information: retained or anonymised according to operational requirements
12. International Data Transfers
Because BrickRoyal operates internationally, personal information may be transferred, stored, or processed in countries outside your country of residence.
Where required, we use appropriate safeguards for international transfers, including recognised mechanisms such as Standard Contractual Clauses (SCCs) for applicable European data transfers.
13. Complaints
If you have concerns about how BrickRoyal handles personal information, please contact us first so we can assist you.
You may also have the right to submit a complaint to your local data protection authority or supervisory authority.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
Business changes
Legal requirements
Regulatory updates
Service improvements
Any updates will be published on this page with a revised Last Updated date.
Continued use of our website after changes are published indicates acceptance of the updated Privacy Policy.
15. Severability
If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and effective.
Privacy Contact Information
For privacy questions, requests, or concerns:
BrickRoyal
Operated by: Jiduoduo Co., Limited
2601, 26/F, Delta House,
No. 3 On Yiu Street,
Sha Tin, New Territories,
Hong Kong SAR
Email:
Privacy & General Enquiries:
support@brickroyal.com
After-sales & Returns:
admin@brickroyal.com
Phone:
+852 9324 7082
Business Hours (HKT):
Monday–Friday: 9:00 AM – 6:30 PM
Weekends & public holidays: We will reply as soon as possible.
This Privacy Policy is governed by the applicable laws of the Hong Kong Special Administrative Region and applicable privacy laws in jurisdictions where they apply.
This document is provided for transparency purposes only and does not constitute legal advice.
© 2026–Present BrickRoyal. All Rights Reserved.